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Return Policy

Returns & Exchanges

Sara & Geoffrey is owned by Dream Hugs, LLC. We are happy to replace any item with another selection. To return or exchange an item, please follow these simple steps:

  1. Email us at to begin processing your return or exchange.
  2. Repack the item in its original packaging, if possible, with the packing slip. Use the return label that was included in your package. Please be sure your Order Number is on the return label for fast processing.
  3. For your security, please return your item with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. We are not responsible for items damaged or lost in transit.

The return shipping address is:

Sara & Geoffrey (your ORDER number)
Dream Hugs, LLC
PO Box 30784
Palm Beach Gardens, FL 33420-0784

Dream Hugs Guarantee

At Dream Hugs, we stand behind our products, our service and you, our customer. If, for any reason, you or your gift recipient is not fully satisfied with your gift, please do not hesitate to let us know and we will exchange it or provide you with a refund.